Delivery and return

Delivery times

Once the purchase is made, you will receive a confirmation email for your order. From that moment on, the order will be processed.

The delivery time will be 24-72 working hours (Monday to Friday, excluding holidays). 90% of shipments are delivered within 24 hours.

The estimated times for the delivery of the material are merely informative and are not binding for AMBITI.

We ship the goods through different agencies, mainly TIPSA, GLS, and MRW.

Orders placed after 11:00 AM will be shipped the following day, or the following Monday in the case of Fridays.

Shipments to the Balearic Islands will be carried out by maritime transport.

Shipping costs

Shipping costs are FREE for orders over €25.00 destined for the Peninsula. In the case of the Balearic Islands, shipping costs will be €3.00 for these orders over €25.00.

AMBITI may run promotions where the minimum order amount can be lower than said value, always for purchases destined for the Peninsula.

For orders under €25.00, shipping costs will be €4.00 for destinations in the Peninsula and €6.00 for destinations in the Balearic Islands.

Customer absence during product delivery

If at the time of delivery the customer is absent from the indicated address, our carrier will contact you to arrange an appointment and/or alternative delivery method and thus deliver the shipment as soon as possible.

In the event that the customer rejects the goods, once they have arrived at our facilities, a refund for the amount of the products will be issued. In this case, AMBITI reserves the right to charge the return shipping costs.

Upon the departure of the order from our facilities, an email will be sent containing a tracking number that will allow you to check the status of the order at any time and the latest update of the estimated delivery date. You can also check the status of your order at any time by contacting us via email at info@ambiti.es

Returns

All products sold may be returned within 14 days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade Law.

Prior to this, the customer must indicate their intention by email to info@ambiti.es. AMBITI will reply with another email specifying the precise instructions for returning the product.

The return must be made to the following address:

AMBITI CLEAN S.L.

BV-1229, ZONA INDUSTRIAL RAVAL DE BOADES, S/N

NAVE 5

08297 CASTELLGALÍ – (BARCELONA)

Return shipping costs shall be borne by the customer.

To proceed with the withdrawal of an order, it is essential to comply with the conditions regulated by Law 3/2014 of March 27, article 71 of the retail trade regulation, which indicates that the product must be returned in the same conditions it arrived and must not have been used (provided that it does not go beyond the mere verification of its good condition and operation). In case the original packaging is not preserved, AMBITI reserves the right to apply a depreciation value to the item.

Once the package has arrived at our facilities, we will check the condition of the product and within a period of 2 to 10 days we will confirm the return via email and proceed with the refund using the same method of payment.

Shipping error or product quality problems

In the event of a defective product or an error in the product sent, the return will have no associated cost; furthermore, AMBITI will manage the collection and replacement with a product of equal or superior characteristics if it is not in stock. If the customer wishes to withdraw from the order instead of having it replaced by another, AMBITI will refund 100% of the purchase amount.

AMBITI is liable for any lack of conformity that becomes apparent within a period of two years from delivery.

In both cases, the consumer must wait for the approval of the return operation by AMBITI. This will take a period not exceeding 10 days from the receipt of the product, the relevant quality reviews, and the inspection of the product’s condition, as well as its containers and packaging subject to return.

Order returns will be refunded using the same method of payment.

Exchanges

There is no online exchange option as such. If you are not satisfied with your order and wish to exchange it for another model, you must make a return and place a subsequent new purchase.